Appendix 5 | Correctional Services Department 2019 Annual Review

Appendix 1

Organisation chart of Correctional Services Department
Headquarters (as at 31.12.2019)

Commissioner

WOO Ying-ming

Deputy Commissioner

Wong Kwok-hing

Operations

Assistant Commissioner

NG Chiu-kok

Senior Superintendent (Penal Operatons)

Heads of Institutions (Institutions for Adults)

Senior Superintendent (Penal Administration)

Heads of Institutions (Institutions for Young Persons & Drug Addiction Treatment Centres)

Senior Superintendent (Health Care)

Rehabilitation

Assistant Commissioner

WAN Ming-ki

General Manager (Industries and Vocational Training)
Senior Superintendent (Rehabilitation)

Superintendent (Rehabilitation Unit 1)
Superintendent (Rehabilitation Unit 2)
Principal II (Education Unit)

Sr Clinical Psychologist 1/ Psychological Services Section 1
Sr Clinical Psychologist 2/ Psychological Services Section 2
Chief Executive Officer (Rehabilitation)

Human Resource

Assistant Commissioner

LAM Wai-on

Senior Superintendent (Human Resource)

Superintendent (Human Resource)
Superintendent (Staff Administration)
Superintendent (Staff Relations & Welfare)
Superintendent (Conditions of Service)

Principal/Staff Training Institute

Quality Assurance

Assistant Commissioner

CHAN Ka-yee, Betty

Senior Superintendent (Quality Assurance)

Superintendent (Inspectorate & Security)
Superintendent (Management Services and Research)
Superintendent (Complaints Investigation Unit)
Superintendent (Smart Prison Protocol Unit)

Administration and Planning

Civil Secretary

FU Ha-man, Dora

Departmental Secretary
Senior Statistician/Statistics Section
Senior Treasury Accountant/Accounts Section
Senior Superintendent (Integrated Technology)
Senior Systems Manager (Information Management Technology Unit)
Senior Systems Manager (SD)/Information Technology Management Unit
Senior Superintendent (Works & Planning)
Principal Information Officer/Public Relations Unit
Chief Officer (External Affairs) & Chief Officer (Media Communication)

Appendix 2

Locations of Correctional Services Department Headquarters,
Staff Training Insitute and Correctional Facilities (as at 31.12.2019)

Correctional Facilities

H CSD Headquarters

1 Lo Wu Correctional Institution

2 Pik Uk Correctional Institution

3 Pik Uk Prison

4 Custodial ward at Queen Elizabeth Hospital

5 Pelican House

6 Phoenix House

7 Lai Hang Rehabilitation Centre

8 Lai Chi Kok Reception Centre

9 Lai King Correctional Institution

10 Chi Lan Rehabilitation Centre

11 Tai Lam Centre for Women

12 Tai Lam Correctional Institution

13 Bauhinia House

14 Wai Lan Rehabilitation Centre

S Staff Training Institute Correctional Facilities

15 Siu Lam Psychiatric Centre

16 Cape Collinson Correctional Institution

17 Stanley Prison

18 Tung Tau Correctional Institution

19 Pak Sha Wan Correctional Institution

20 Custodial ward at Queen Mary Hospital

21 Hei Ling Chau Correctional Institution

22 Hei Ling Chau Addiction Treatment Centre

23 Nei Kwu Correctional Institution

24 Lai Sun Correctional Institution

25 Tong Fuk Correctional Institution

26 Shek Pik Prison

27 Sha Tsui Correctional Institution

28 Lai Chi Rehabilitation Centre

Appendix 3

Stats charts of the information

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Average Daily Penal Population

Number of Persons Under CSD Management

Admissions of Persons in Custody to Correctional Institutions

Success Rates of Reintegration Programmes Within the Supervision Period

Number of Psychological Counselling and Welfare Services Sessions and Visits

Escape Rate of Persons in Custody

Suicide Rate of Persons in Custody

Recidivism Rate of Local Rehabilitated Offenders

Appendix 4

Hong Kong Correctional Services Medal for Distinguished Service (CSDSM)

NG Sau-wai

YEUNG Chun-wai

Hong Kong Correctional Services Medal for Meritorious Service (CSMSM)

TANG Kai-cheung

WONG Kim-ping

YEUNG Kin-shing

LUNG Kwok-chuen

TSE Shuk-kuen

Secretary for the Civil Service’s Commendation

CHAN Wai-man

IP Chak-ming

FIDA Hussain

LI Lai-ting

Commissioner’s Commendation

CHIU Chun-hong

YEUNG Chun-wai

Assistant Commissioner’s Commendation

LEE Kin-wo

NG Chi-wai

LI Koon-fai

NG King-ngan

SIT Tsz-shun

WONG Suet-ming

Appendix 5

Number of Cases Received by Complaints Investigation Unit (CIU)
from Persons in Custody, the Public and Staff from 2017 to 2019①

		Year	2017	2018	2019
A	Cases entailing CIU investigation		123	81	119
	Use of unnecessary force		22	9	10
	Misconduct of staff		50	33	53
	Negligence of duty		15	13	22
	Abuse of authority		26	12	21
	Injustice in disciplinary action		8	13	11
	Institutional policy / procedure		2	1	2
	Others		0	0	0
B	Cases handled by institutions under CIU monitoring②		55	46	14
C	Repeated complaints handled by CIU in a simple administrative way③		0	0	0
D	Cases of requests / enquiries handled by CIU④		161	213	371
	Total (A+B+C+D)		339	340	504

		Year	2017	2018	2019
E	Findings of CIU investigation endorsed by Correctional Services Department Complaints Committee (CSDCC)		95	98	114
	Substantiated		3	2	2
	Substantiated other than reported		0	3	1
	Not fully substantiated		0	1	1
	False		4	4	8
	False & malicious		0	0	0
	Faultless		11	4	1
	Not Proven		1	0	1
	Unsubstantiated		52	56	67
	Curtailed		14	18	31
	Not Pursuable		9	10	1
	Withdrawn		1	0	1
F	Cases re-examined by CSDCC⑤		5	0	0
G	Cases of appeal handled by Commissioner of Correctional Services (CCS)⑥		3	1	0
H	Cases of appeal handled by Correctional Services Department Complaints Appeal Board (CSDCAB)⑦		9	8	15
I	Recommendation for service improvement endorsed by CSDCC		23	32	31

'-'	denotes 'Not applicable'
①	Since 2017, the number of cases received by CIU as published in this Annual Review included cases lodged by CSD staff, and such inclusion as well reflected in the statistics of 2016 and 2017.
②	The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
③	Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
④	The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.
⑤	CSDCC completed handling all cases of re-examination in 2017.
⑥	CCS completed handling all complaint cases of appeal to CCS in 2018.
⑦	CSDCAB was established w.e.f. 1 August 2016, replacing the former appeal handling mechanism, i.e. re-examination by CSDCC and appeal to CCS.

Appendix 1

Organisation chart of Correctional Services Department
Headquarters (as at 31.12.2019)

Commissioner

WOO Ying-ming

Deputy Commissioner

Wong Kwok-hing

Operations

Assistant Commissioner

NG Chiu-kok

Senior Superintendent (Penal Operatons)

Heads of Institutions (Institutions for Adults)

Senior Superintendent (Penal Administration)

Heads of Institutions (Institutions for Young Persons & Drug Addiction Treatment Centres)

Senior Superintendent (Health Care)

Rehabilitation

Assistant Commissioner

WAN Ming-ki

General Manager (Industries and Vocational Training)
Senior Superintendent (Rehabilitation)

Superintendent (Rehabilitation Unit 1)
Superintendent (Rehabilitation Unit 2)
Principal II (Education Unit)

Sr Clinical Psychologist 1/ Psychological Services Section 1
Sr Clinical Psychologist 2/ Psychological Services Section 2
Chief Executive Officer (Rehabilitation)

Human Resource

Assistant Commissioner

LAM Wai-on

Senior Superintendent (Human Resource)

Superintendent (Human Resource)
Superintendent (Staff Administration)
Superintendent (Staff Relations & Welfare)
Superintendent (Conditions of Service)

Principal/Staff Training Institute

Quality Assurance

Assistant Commissioner

CHAN Ka-yee, Betty

Senior Superintendent (Quality Assurance)

Superintendent (Inspectorate & Security)
Superintendent (Management Services and Research)
Superintendent (Complaints Investigation Unit)
Superintendent (Smart Prison Protocol Unit)

Administration and Planning

Civil Secretary

FU Ha-man, Dora

Departmental Secretary
Senior Statistician/Statistics Section
Senior Treasury Accountant/Accounts Section
Senior Superintendent (Integrated Technology)
Senior Systems Manager (Information Management Technology Unit)
Senior Systems Manager (SD)/Information Technology Management Unit
Senior Superintendent (Works & Planning)
Principal Information Officer/Public Relations Unit
Chief Officer (External Affairs) & Chief Officer (Media Communication)

Appendix 2

Locations of Correctional Services Department Headquarters,
Staff Training Insitute and Correctional Facilities (as at 31.12.2019)

Correctional Facilities

H CSD Headquarters

1 Lo Wu Correctional Institution

2 Pik Uk Correctional Institution

3 Pik Uk Prison

4 Custodial ward at Queen Elizabeth Hospital

5 Pelican House

6 Phoenix House

7 Lai Hang Rehabilitation Centre

8 Lai Chi Kok Reception Centre

9 Lai King Correctional Institution

10 Chi Lan Rehabilitation Centre

11 Tai Lam Centre for Women

12 Tai Lam Correctional Institution

13 Bauhinia House

14 Wai Lan Rehabilitation Centre

S Staff Training Institute Correctional Facilities

15 Siu Lam Psychiatric Centre

16 Cape Collinson Correctional Institution

17 Stanley Prison

18 Tung Tau Correctional Institution

19 Pak Sha Wan Correctional Institution

20 Custodial ward at Queen Mary Hospital

21 Hei Ling Chau Correctional Institution

22 Hei Ling Chau Addiction Treatment Centre

23 Nei Kwu Correctional Institution

24 Lai Sun Correctional Institution

25 Tong Fuk Correctional Institution

26 Shek Pik Prison

27 Sha Tsui Correctional Institution

28 Lai Chi Rehabilitation Centre

Appendix 3

Stats charts of the information

LEARN MORE >

Average Daily Penal Population

Number of Persons Under CSD Management

Admissions of Persons in Custody to Correctional Institutions

Success Rates of Reintegration Programmes Within the Supervision Period

Number of Psychological Counselling and Welfare Services Sessions and Visits

Escape Rate of Persons in Custody

Suicide Rate of Persons in Custody

Recidivism Rate of Local Rehabilitated Offenders

Appendix 4

Hong Kong Correctional Services Medal for Distinguished Service (CSDSM)

NG Sau-wai

YEUNG Chun-wai

Hong Kong Correctional Services Medal for Meritorious Service (CSMSM)

TANG Kai-cheung

WONG Kim-ping

YEUNG Kin-shing

LUNG Kwok-chuen

TSE Shuk-kuen

Secretary for the Civil Service’s Commendation

CHAN Wai-man

IP Chak-ming

FIDA Hussain

LI Lai-ting

Commissioner’s Commendation

CHIU Chun-hong

YEUNG Chun-wai

Assistant Commissioner’s Commendation

LEE Kin-wo

NG Chi-wai

LI Koon-fai

NG King-ngan

SIT Tsz-shun

WONG Suet-ming

Appendix 5

Number of Cases Received by Complaints Investigation Unit (CIU)
from Persons in Custody, the Public and Staff from 2017 to 2019①

		Year	2017	2018	2019
A	Cases entailing CIU investigation		123	81	119
	Use of unnecessary force		22	9	10
	Misconduct of staff		50	33	53
	Negligence of duty		15	13	22
	Abuse of authority		26	12	21
	Injustice in disciplinary action		8	13	11
	Institutional policy / procedure		2	1	2
	Others		0	0	0
B	Cases handled by institutions under CIU monitoring②		55	46	14
C	Repeated complaints handled by CIU in a simple administrative way③		0	0	0
D	Cases of requests / enquiries handled by CIU④		161	213	371
	Total (A+B+C+D)		339	340	504

		Year	2017	2018	2019
E	Findings of CIU investigation endorsed by Correctional Services Department Complaints Committee (CSDCC)		95	98	114
	Substantiated		3	2	2
	Substantiated other than reported		0	3	1
	Not fully substantiated		0	1	1
	False		4	4	8
	False & malicious		0	0	0
	Faultless		11	4	1
	Not Proven		1	0	1
	Unsubstantiated		52	56	67
	Curtailed		14	18	31
	Not Pursuable		9	10	1
	Withdrawn		1	0	1
F	Cases re-examined by CSDCC⑤		5	0	0
G	Cases of appeal handled by Commissioner of Correctional Services (CCS)⑥		3	1	0
H	Cases of appeal handled by Correctional Services Department Complaints Appeal Board (CSDCAB)⑦		9	8	15
I	Recommendation for service improvement endorsed by CSDCC		23	32	31

'-'	denotes 'Not applicable'
①	Since 2017, the number of cases received by CIU as published in this Annual Review included cases lodged by CSD staff, and such inclusion as well reflected in the statistics of 2016 and 2017.
②	The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
③	Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
④	The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.
⑤	CSDCC completed handling all cases of re-examination in 2017.
⑥	CCS completed handling all complaint cases of appeal to CCS in 2018.
⑦	CSDCAB was established w.e.f. 1 August 2016, replacing the former appeal handling mechanism, i.e. re-examination by CSDCC and appeal to CCS.